Last Modified Date: 04/08/2026
1. Introduction
Welcome to TeamworX. These terms and conditions ("Terms") govern your access to and use of our website and software-as-a-service platform (the "Services"). By using our Services, creating an account, or completing checkout for a subscription, you agree to comply with these Terms.
2. Services
TeamworX provides SaaS modules and related tools (including Bookings and pencilIN) to customers who purchase a subscription licence. The features available to you depend on the package tier and options selected at checkout or subsequently updated in your account.
3. Account Registration
To access the platform, you must register an account (or have one created for you as part of checkout). You agree to provide accurate, current, and complete information during registration and checkout, and to keep that information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
4. Subscriptions, Packages, and Billing
4.1 Package tiers
Subscriptions are sold by package tier (for example Basic, Pro, or Enterprise for Bookings). Each tier includes the features and seat limits described on our pricing pages at the time of purchase. You select your package, billing period, and any required seat quantities before checkout.
4.2 Seat-based licensing
Where a package is priced by seats (or similar capacity units), your licence covers the number of seats stated in your order. You may add or remove seats subject to the limits of your package and any applicable pricing then in force. Changes may adjust your recurring charges from the next billing cycle or as otherwise shown at the time of the change.
4.3 Billing periods
Plans may be offered on a monthly or yearly basis. Yearly plans, where available, are charged in advance for the annual period and may include promotional savings compared with monthly billing, as shown at checkout.
4.4 Recurring payments and renewals
By completing checkout and providing payment details, you authorise TeamworX (and our payment processor, Stripe) to charge the subscription fees for your selected package on a recurring basis for each billing period until you cancel. Subscriptions renew automatically at the then-current rate for your package and seats, unless a stated promotional price applies for the period indicated at purchase.
4.5 Promotions and introductory pricing
From time to time we may offer limited-time or limited-availability promotions. Promotional pricing applies only for the package, billing period, and duration stated at checkout. Unless we expressly state otherwise, after a promotion ends your subscription continues at the standard rate for your package and seats.
4.6 Add-ons and usage charges
Some packages include or allow optional add-ons (for example additional seats, subcontractor seats, or SMS usage). Add-on and overage charges are billed as described on our pricing pages or in your account. Automated payment collection features may also attract payment transaction fees charged by payment providers; the applicable rate may vary by payment method and is disclosed on our pricing pages.
4.7 Taxes
Fees are stated as shown at checkout. Where VAT or other taxes apply, they will be added or included as indicated during purchase or on your invoice.
4.8 Non-refundable fees
Except where required by law (including applicable consumer cancellation rights), subscription fees, promotional purchases, and add-on charges are non-refundable once paid.
4.9 Cancellation
You may cancel your subscription in accordance with the cancellation options available in the TeamworX app or by contacting us. Cancellation stops future renewals; you retain access until the end of the billing period already paid for, unless we state otherwise. We may suspend or terminate access if payment fails, if you breach these Terms, or where we are required to do so by law.
4.10 Failed payments
If a renewal payment fails, we may retry the charge, notify you, and suspend or limit access until outstanding amounts are paid.
5. Checkout and Acceptance
Completing online checkout constitutes an offer to purchase the selected subscription package. A contract is formed when payment is successfully authorised and we confirm your order (including by email or by activating your account). You must confirm that you have read and agree to these Terms before completing payment.
6. Use of Services
You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not misuse the platform, attempt unauthorised access, or use the Services in a way that harms TeamworX, our customers, or third parties.
7. Intellectual Property
All content, trademarks, software, and data on our website and platform are the property of TeamworX or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the Services for your internal business purposes for the term of your paid subscription. You agree not to copy, modify, reverse engineer, or distribute our software or content except as permitted by law or with our prior written consent.
8. Data Protection
We are committed to protecting your privacy. Please review our Privacy Statement to understand how we collect, use, and protect personal data. Where you process personal data of your own customers or staff through the Services, you remain responsible for having a lawful basis to do so.
9. Termination
We may terminate or suspend your account and access to the Services if you violate these Terms, fail to pay fees when due, or for any other reason permitted by law or these Terms. On termination, your right to use the Services ends, subject to any data export options we make available.
10. Limitation of Liability
To the fullest extent permitted by law, TeamworX shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, whether incurred directly or indirectly. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law (including for death or personal injury caused by negligence, or for fraud).
11. Changes to Terms
We may modify these Terms at any time. Changes will be posted on this page with an updated effective date. Where a change materially affects an existing paid subscription, we will provide reasonable notice where practicable. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes arising under or in connection with these Terms, without prejudice to any mandatory consumer protections that may apply.
13. Contact Us
If you have any questions about these Terms, please contact us at: